I’m studying and need help with a Communications question to help me learn.

Appropriate Technology in the Business World?

Instant messaging, texting, social media–when does it work in business? Most people entering teh workplace today have grown up with smart phones and technology-driven communication. It’s only natural to see business communication to begin to adopt these technology-driven communication channels. How effective are they in business? Is there an appropriate and inappropriate time to use. Give an example of misuse of technology-driven communication you’ve witnessed in the workplace. How would you manage this? What policies would you try to implement?