unhappy customers discussion question please complete as instrutions states
March 17th, 2023
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Week 3 Discussion
Unhappy Customers – Watch the video, Unhappy Customers, and answer the following questions:
Question One
- What is the most important element of this case study? Why? Did United Airlines do anything wrong?
Question Two
- Was the customers reaction justified? Provide a rationale for your answer.
Question Three
- If you were in charge of customer service at United Airlines, how would you have handled the situation? Provide a rationale for your answer and post the link in your discussion, using APA formatting, for everyone to read.
Respond to Peer(s)
- Read and respond to at least one of your classmates posts.