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1. Why would Teresa Carleo favor face-to-face communication over email when dealing with customers? 5 point

2. Why would Carleo prefer to use electronic communication methods for certain types of communication within the company. 5 point

3.In the video, Carleo says that she worries that at times she communicates too much. What steps could she take to confirm that her messages are being heard and understood by others? 10 points

link to video will be given