I’m working on a Communications question and need guidance to help me study.

Background information: Recently, you’ve been doing research on efficient and environmentally sustainable business practices. One of the most popular practices you’ve found is “going paperless” with business operations. This practice includes not only electronic billing and communications, but also electronic file storage, and converting paper files into digital formats. You’ve decided to send your boss a memo, requesting that Techport begin the process of going paperless.